We believe that quality should be everyone's aim throughout the organisation and that each employee should have a sound understanding of the importance of our management systems and their direct effect to our continuing success.

To achieve our objectives our management team has committed the company to maintain a concise quality management system, accredited to BS EN ISO 9001:2000.

The key goals of our quality management system are:

• Clearly defined scope
• Extensive early planning and risk analysis
• Early design evaluation and buildability workshops
• Positive client relationship with client involvement
• Value engineering workshops
• Quick response to changes

With the full support of the company directors, our quality manager is responsible for the day-to-day management of our management system and has the authority for ensuring the requirements are implemented and maintained.

The company's quality system is regularly reviewed to ensure its continuing suitability and effectiveness is monitored. To achieve effective integration and communication with the design team the process begins and ends with exceptional relationship management and information distribution. As a company we believe strongly that a successful team is built through the active involvement of every member, from subcontractor through to the client.

Our relationship with the client and the rest of the professional team will be developed through a series of on-site workshops which we arrange during the early stages of a project. These workshops enable everybody to fully understand both the design of the project and the client's requirements. Here we create an atmosphere where everyone understands their responsibilities and takes pride in trying to achieve these objectives.

On all our projects Chorus seeks to create an environment that establishes common goals and methods of achieving these. This environment is one in which the whole team is motivated towards the ultimate delivery of an extraordinary product for the client. Open and honest discussions covering every area from buildability, specifications and value are encouraged. During the project these formal meetings are enhanced with informal get-togethers.

How Chorus will achieve this:

• Project parameters, programme, resources, reporting systems and procedures.
• Establish appropriate, accessible technology for communication with project personnel.
• Plan, co-ordinate and implement project communication including documentation, budget, project design and content brief, correspondence, records of meetings, decision-making, project changes and progress and status reports.
• Manage the knowledge sharing networks; negotiating to resolve business relationship difficulties and improve decision-making processes.
• Propose knowledge management practices such as document sharing.
• Recommend communication solutions for disseminating project information to promote internal and external confidence and acceptance of the project outcomes.